Support
Questions about the ClinicFolio app, your account or your data? Email us and we'll get back to you personally.
We aim to reply within 1–2 business days.
Frequently asked
What does ClinicFolio do?
You dictate the visit; ClinicFolio drafts the clinical report and prescription; you review, correct and approve them. Approved reports and a bilingual prescription PDF are saved to the patient's folio.
Who can use it?
Licensed medical practitioners aged 18 or over. ClinicFolio is a documentation tool; it does not diagnose or recommend treatment. See our Terms of Service.
How do I sign in?
Create an account with your email, or sign in with Google or Apple. Then complete your professional profile — its details appear on the documents you issue.
How does access work?
New accounts start with a free trial. Your plan and remaining reports are shown in the app under Access Status, where you can enter an access code if you have one.
Can prescriptions print on my own letterhead?
Yes. In Settings › Prescription letterhead, upload your letterhead design or a clear scan of one blank page of your printed pad. It is checked automatically against your profile and the template (header in the top 4 cm, footer in the bottom 2.5 cm, the middle empty), with up to 3 checks a month. Then choose how you print: the whole design on blank A5 paper, or only the prescription onto your printed pad.
I found a mistake in an approved report. Can I change it?
Approved records are permanent. Dictate a correction and it is saved as a new version; the original stays in the record.
How is my data protected?
Your records are private to your account and encrypted in transit and at rest. Details are in our Privacy Policy.
How do I delete my account?
In the app: Settings › Personal Information › Delete Account (at the bottom of the page). Full steps, and what happens to your data, are on our account deletion page.